FAQ's

Our Hotel Rooms Are Available From 14:00 pm

Check-Out Is Generally At 11:30 Am

Serenity Hotel Have Free Parking Spaces available with 24 Hrs Security on site

The Reception Is Open 24 Hours And Front Office Employee Will Be At Your Service Day And Night

Sorry, We Love Animals But Serenity Hotel Doesn’t Allow Pet In The Bedrooms.

Penalty May Occurred If Failed To Comply

Wi-Fi Is Available Free Of Charge In The Rooms And In All Hotel Areas

All Our Rooms Are Non-Smoking Rooms. Penalty May Occurred If Failed To Comply

Yes, You Can, Please Contact Us By Phone Or Email Our Sales Office And Our Team Will Assist You With Your Request

Yes, We Have An Outsource Limousine Service For Short Trip With Extra Charge. Ask Our Team At Front Office For Rates Details. Booking in Advance is Highly Recommended

Yes, We Have An Outsource Limousine Pick-Up Service. If You Wish To Book this extra charge Service.

We Have Sedan For 2 To 3 Persons Or Full Minivan Service Up To 10 Persons.

Please Contact Us By Phone Or Email Our Sales Office And Our Team Will Assist You With Your Request.

Booking in Advance is Highly Recommended

Yes, Our Wellness Spa Center Is Open For Every One. Contact Our Spa Team About Opening Time And Promotions

Yes, Our Onsen Center Is Open For Every One. Contact Our Team About Opening Time And Promotions

Our Swimming Pool Open Every Day From 8am Until 9 Pm.

All Children Under 12 Must Be With An Adult, Appropriate Swimwear Is Required

The Depth Of Our Swimming Pool Is 1.20 Meter And We Use Salt Filter

Pictures And Camera Are Strictly Prohibited To Be Uses In Our Onsen For Our Guest Privacy. Every Guest Or Members Who Will Break This Rules May Face Some Serious Penalties.  Thank You For Following Our Rules And Etiquette